Over the past few years, the threat of non-bank competition has dramatically increased, forcing financial institutions to re-examine their traditional franchise. Today, financial institutions must find ways to re-direct profitable deposit taking business and other activities, back to the bank. At the same time, they must strengthen their existing customer relationships by offering new products and a higher degree of personalized service.

Financial institutions have the added pressure that comes with extending their role as trusted intermediaries for customer finance and information. Customers always expect more from the organizations that handle their money. As the Web matures, Internet banking customers desire a site that is easy to navigate, with valuable and accurate information, and above all, personalized content to be delivered fast. But the task of delighting customers online is by no means an easy task to undertake. It takes strategic application of technology, far-sightedness, hard work, open communication channels, and insight.

STS developed ReTAILONE solution, which enables banks to offer their clients a wide range of innovative products and services, across multiple delivery channels, on one open platform. This consolidated approach allows banks and other financial institutions to streamline operations, increase client self-service, gain competitive edge over the competition and increase profitability. With ReTAILONE, clients have online access to their checking, savings, credit card, debit card, and loan accounts information, 24 hours a day 7 days a week.